1. Listen carefully and actively follow up on your request
2. Maintain a clean, safe and friendly environment
3. Schedule an appointment that is convenient to you
4. Attend to you promptly on arrival in a friendly and professional manner
5. Provide you with an accurate time and cost estimate
6. Obtain your authorization before commencing any additional work
7. Thoroughly explain all repairs performed and review all costs
8. Ensure the vehicle is returned at the time agreed in a clean and tidy condition

Make contact within 3 business days to ensure you are satisfied with all the services provided